I love a bargain, and SonyStyle.com is always running promotions, but I urge bargain hunters to pass on this Snake Oil outlet. Let’s start with Sony’s partner in crime — Chase Bank. SonyStyle.com routinely offers discounts of up to $150 off purchases made on a Chase Bank card. What could be wrong with this? First, Sony does not stand behind these promotions. If you cannot redeem your reward, Sony will not help you. And Chase is as crooked as a credit card gets. See ChasedAway for details of my dealings with Chase.
And SonyStyle.com is no better. I recently had an order for five games cancelled. The chinglish email I received looked like this…
Dear Valued Sony Customers,
We regret to inform you that any video game which was part of your order SW09071201885 that has not yet shipped has been cancelled. If you have previously received an email with a tracking number, the items associated with shipping confirmation have not been effected.
Your order had to be cancelled due to an overwhelming number of orders placed during a severe pricing error that occurred on our site. We have done everything possible to fulfill every order but we have exhausted all inventory.
We are very sorry for the inconvenience this has caused but, we do not anticipating any further inventory in the near future. Additionally, because this was a pricing error, we are unable to offer other products at a discount.
Thank you again for your patience and understanding,
Sincerely,
Sony Style Customer Care
SonyStyle.com
Attempts to get clarification engaged a support center in Costa Rica. English at the center was limited to, “Order number, please.” I used their sales number to get an english speaking assistant who told me SonyStyle still had not decided if they would cancel my order. My order status still indicates processing and SonyStyle has not refunded my purchase price.
Get the picture? I like my PS3, but I would never do business with SonyStyle.com. Buy your games at Walmart.com where english speaking staff work hard to ensure you get your $60 worth out of each purchase.